Return & Refund Policy

Last updated: November 1, 2026

30-Day Return Policy

At MISHOO, we want you to be happy with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with any original tags attached, and in its original packaging.

Items that have been worn, used, damaged, or returned without their original packaging may not be eligible for a refund, except where required by applicable law.

How to Start a Return

To request a return, please contact us at mishoo.slippers@outlook.com within 30 days of receiving your order.

Please include your order number and the reason for your return.

Our customer support team will provide instructions on how to proceed.

Please do not send items back without contacting us first.

Unless otherwise required by law, customers are responsible for return shipping costs for change-of-mind returns.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.

We will review the issue and work with you to find an appropriate solution.

Exchanges

If you would like to exchange an item for a different size or style, please contact us at mishoo.slippers@outlook.com to discuss the available options.

Exchange requests are subject to product availability and our return eligibility requirements.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may take additional time to process and post the refund.

Exceptions

Items that show signs of wear, use, damage caused after delivery, or are missing their original packaging may not qualify for a return or refund, unless otherwise required by applicable law.

This policy does not affect your statutory consumer rights.

Contact Us

If you have any questions about returns, refunds, exchanges, or damaged items, please contact us:

Email: mishoo.slippers@outlook.com

We are happy to assist you with your purchase.